Last Updated: 25/10/2024

1. Introduction to Our Terms

1.1. Welcome to our website (referred to as the “Website”). These Terms, along with any documents they expressly incorporate by reference, govern your access to and use of the Website, both as a visitor and as a registered user.

1.2. By accessing or using the Website, you agree to be bound by these Terms. If you do not accept these Terms in full, you must not use the Website.

1.3. It is advisable to print or save a copy of these Terms for your records.

2. About Us

2.1. The Website is operated by The Family Health Group Ltd, trading as Happen (“we”, ”our”, or ”us”), a company incorporated in England and Wales with registration number 14982976. Our registered office is at St Peters House, Suite 2, Silverwell Street, Bolton, England, BL1 1PP.

2.2. Should you have any questions or need assistance, please email us at: [email protected].

2.3. Our medical team is composed of clinicians registered in the UK with the General Pharmaceutical Council, each holding accredited qualifications as independent prescriber pharmacists.

2.4. The Pharmacy associated with our services is based at the same address as our registered office and is registered with the General Pharmaceutical Council under number 9012230.

3. Additional Terms That May Apply

3.1. Our Privacy Policy applies to your use of the Website and describes how we handle personal data you provide to us or that we collect. You can access them Here

3.2. Should you purchase medicine or other products through our Website, the Terms of Sale will govern those transactions. You can access them Here.

4. Amendments to These Terms

We may modify these Terms from time to time. Each time you intend to use our Website, please review these Terms to ensure you understand the conditions that apply at that time.

5. Changes to Our Website

We may periodically update our Website to better serve our users or to reflect new regulatory requirements, changes in our product offerings, or adjustments in our business focus.

6. Website Availability

6.1. Access to our Website is granted on a temporary basis, free of charge. While we strive to ensure constant availability, we cannot guarantee uninterrupted access. We may need to suspend, withdraw, or restrict access to the Website or parts of it from time to time due to operational needs. When possible, we will provide advance notice of any significant changes. If you need to contact us for any reason during any down periods email us at [email protected]

6.2. You are responsible for ensuring that all individuals accessing our Website via your internet connection are aware of these Terms and comply with them.

7. Website Use Restrictions

7.1. Our Website is primarily intended for users in the UK. We do not claim that the Website or its content is suitable for use in other locations.

7.2. To use our Website and order products, you must be at least 18 years old.

7.3. Your user ID, password, or any other security information must be kept confidential. We may disable any user identification code or password at our discretion if you have not complied with these Terms.

7.4. Notify us immediately at [email protected] if you suspect that anyone else knows your security details.

7.5. You must not use the Website for any unlawful purpose.

8. User Registration

8.1. To order products or medications from our Website, you are required to register an account on the Website. You must ensure the accuracy and completeness of all information provided in your account and promptly update the account should there be any changes.

8.2. We reserve the right to refuse registration to anyone for any reason.

9. Intellectual Property Rights

9.1. We own or license all intellectual property on our Website. This includes text, graphics, logos, images, and software. All these are legally protected.

9.2. You may download or print a copy of any part of the Website for personal use only and can inform others about content on our Website.

9.3. You must not alter any materials downloaded or printed from the Website. This includes separating graphics from accompanying text.

9.4. You must always acknowledge our status (and that of any identified contributors) as the authors of content on our Website.

9.5. If you use any part of our Website for commercial purposes without obtaining a license from us, you must cease that use immediately and, if requested, return or destroy any copies of the materials you have made.

10. Medical Information

10.1. Information on our Website is not a replacement for professional medical advice.

10.2. The product information is for educational purposes only. Always seek the advice of your regular healthcare provider for any medical concerns or before starting any new treatment.

10.3. Links to other websites are for your convenience only. Whilst we do our best to ensure that all information on external sites is accurate, we are not responsible for any inaccuracies.

10.4. User-generated content, such as reviews, are not endorsed by us. If you have a complaint about user content, please reach out to [email protected].

11. Our Liability to You

11.1. We do not exclude our liability for matters that cannot be excluded under UK law, including death or personal injury due to our negligence.

11.2. Any liability arising from the purchase of products is covered under the Terms of Sale.

11.3. Our Website is for personal use only. We’re not liable for any loss you suffer as a result of using the Website for any commercial or business purposes and we will have no liability to you for any loss you suffer as a result , including loss of profit, loss of business, business interruption, or loss of business opportunity

11.4. We are not responsible for unforeseeable or avoidable loss or damage.

11.5. In the event that our Website causes damage to your device or digital content due to our failure to use reasonable care and skill, we will either repair the damage or compensate you.

12. Security and Offences

12.1. We cannot guarantee that our Website will be free from bugs or viruses; you are responsible for using your own virus protection software.

12.2. Misusing our Website by introducing viruses or attempting unauthorized access is strictly prohibited and may be a criminal offence under the Computer Misuse Act 1990.

13. Linking to Our Website

13.1. You may link to our homepage as long as it’s fair and legal and does not damage our reputation.

13.2. Our Website must not be framed on any other site, and you should only link to our homepage.

13.3. For any use of material from our Website not covered above, direct your request to [email protected].

14. Trademark Information

The “Happen”, “Get Happen”, and “Make It Happen” names and logos are trademarks of The Family Health Group Ltd. Unauthorized use of these trademarks is not permitted.

15. Governing Law and Jurisdiction

15.1. For consumers, these Terms are governed by English law. You may bring legal proceedings in England and Wales, or in your home jurisdiction if you are a resident of Northern Ireland or Scotland.

15.2. If you’re a business, English law applies, and disputes are subject to the exclusive jurisdiction of the English and Welsh courts.

16. General Provisions

16.1. We may transfer our rights and obligations under these Terms to another entity, but this will not affect your rights or our obligations.

16.2. If any provision of these Terms is deemed unenforceable, the enforceability of any other part of these Terms will not be affected.

If you have any concerns or questions about the material on our Website, please contact us at [email protected].