At Happen, we are dedicated to supporting you on your weight loss journey and ensuring you achieve the best possible results. With Happen’s Weight Loss Money-Back Guarantee, customers who do not achieve a weight loss of 10% or more within six months of starting the program (subject to the Terms and Conditions outlined below) may qualify for a refund. Patients may be eligible who meet the following criteria:

Refunds will be calculated proportionally based on the shortfall from the 10% weight loss goal. For example, if you lose 8% of your initial body weight after six months, you would receive a 20% refund of the program cost.

Consistent Weight Monitoring

• Patients must log their weight on a weekly basis using the Happen account section.
• Weekly weight logging is highly encouraged to allow your prescriber, health coach, or dietician to intervene and adjust your treatment or lifestyle plan if needed.
• Inconsistent or missing weight logs will make you ineligible for the Money-Back Guarantee.

Adherence to the Standard Titration Path

• Patients must follow the recommended titration schedule as prescribed.
• Claims will not be accepted if patients remain on initiation or escalation doses for longer than the standard timeframe unless medically justified (e.g., tolerability concerns pre-approved by your prescriber).

Medication Adherence

• Patients must follow their prescription instructions without missed doses or treatment gaps.
• Evidence of non-adherence to the treatment plan will void eligibility for a refund.

No Recent Weight Loss Medication Usage

• Patients must not have used weight loss medications within the past two years.
• This ensures fair and realistic expectations regarding the speed and amount of weight loss achievable.

Demonstrated Diet and Lifestyle Changes

• Patients must demonstrate an effort to make meaningful diet and lifestyle changes as discussed during their consultation.
• Monthly updates must include details of your progress in these areas.
• Failure to show evidence of these changes through consultation follow-ups or logs will disqualify your claim.

Seeking Additional Support

• Patients must have actively sought additional support services, such as consultations with a nutritionist or health coach, when needed from the Happen team. If this has been gained externally then proof needs to be detailed fully in order to qualify for a refund.
• These services, provided or recommended by Happen, are designed to enhance your results and maintain eligibility for the Money-Back Guarantee.
• To request a refund, please email the address below with your order number and a current full-length photo in fitted clothing. Ensure that your request is submitted between 180 and 210 days after the delivery date of your first shipment. ([email protected])
• Please note that refund requests cannot be accepted until 180 days have passed from the delivery of your first shipment.

Claim Exclusions and Process

• Claims are only valid if all the above criteria are met.
• Patients who discontinue treatment without consultation with Happen are not eligible.
• Claims must be submitted within 30 days of completing the treatment cycle and accompanied by supporting documentation, including:
1. Weight logs
2. Evidence of medication adherence
3. Monthly updates on diet and lifestyle changes
4. Proof of engaging additional support services

Our Commitment to You

The Happen Money-Back Guarantee is our way of ensuring you receive the best possible care and achieve sustainable weight loss results. By adhering to the criteria, you’ll maximize the effectiveness of your treatment while benefiting from personalised support every step of the way.

If you have any questions or need further assistance, please don’t hesitate to contact our support team at [email protected].